Frequently Asked Questions

FAQs

We do not do custom orders at this time. All of our products are premade. But feel free to mix and match collections to create your own custom design.

Since we are located in Indiana, we currently only service Indiana and its surrounding states at this time. This includes Michigan, Kentucky, Illinois, and Ohio. We would love to expand eventually!

We are a ship only business! We are happy to ship to any residence or business within our serviced area.

It's easy! When you receive your décor, you will have a folder in box 1 that contains a premade shipping label. Once you have used the décor for your special day, just put everything back into the boxes and take them to your closest UPS location the day after your event.

The rental period is 5-7 days. This depends on when you receive your products. You will receive your items 2-3 days before your event date and then return them the day after.

No worries! If you are unable to ship the items back the day after your event due to a holiday or a Sunday closure, you can return the items the following day with no charge.

Any items not returned will cost 3x the rental cost. We will charge the card on file after inspecting the items. If an item is returned and damaged and is something that can be easily repaired, there will be no charge to you. If the item is beyond repair, you will be charged 3x the rental cost.

Absolutely! All of our products are available for any type of event. If you have any further questions, please don't hesitate to reach out.